
## Improving App Support

Without a doubt, when you think of a company you love, one of the key components is most likely a great support team. For me, the way a company handles a support request can make or break my opinion of the company. Luckily, Shopify brought together a panel of experts to give their opinions on [how to improve support for your application](https://www.shopify.com/partners/blog/expert-advice-on-how-to-10x-app-support). Tips range from automation to product ownership and can greatly assist coming into the end of the year.

## Website Considerations for Blind People

Many website users have disabilities or impairments that limit the way they interact with a website and it is important to consider as many of these use cases as possible. One such case is accessibility for blind users. A post yesterday on the DEV community listed [5 annoying website features for blind people](https://dev.to/kedark/5-most-annoying-website-features-a-blind-person-faces-every-single-day-2jm5), which include image descriptions, heading structure, and more. Check it out and make sure to consider these issues when building your next project.

## Tools for Website Accessibility

To continue on the accessibility route, there are many components of website design that us as developers only see through our lens. This is why it is important to research accessibility and solutions, but it can be hard to sift through all the information. Another post yesterday on the DEV community outlined some more [considerations for web accessibility and also some tools to help](https://dev.to/laasrinadiaa/tips-and-free-tools-to-make-your-website-accessible-554k). Make sure to add some of these tools to your design and development workflow if you haven't already.



## Reduced Motion Design

Modern web browsers now support a wide range of CSS and JavaScript properties that can create awesome interactive features and animations. However, it is important to keep accessibility in mind and realize that some people have sensitivities to too much motion. Yesterday's post on Smashing Magazine outlined [how to use the prefers-reduced-motion media query](https://www.smashingmagazine.com/2020/09/design-reduced-motion-sensitivities/) to take these users into account. The feature has fairly good support now across browsers (sorry IE users) and can be used in both CSS and JavaScript.

## Linking to the Web Archive

When linking to an internal page on your website you can be confident that the content will always be there, or at least be redirected to. But when you link to an outside resource you are at the mercy of that website owner, or are you? A post on Monday from Hawaii GenTech brought up the interesting idea of [linking to a web archive version](https://hawaiigentech.com/post/commentary/why-i-link-to-waybackmachine-instead/) of that page to ensure consistency, avoid broken links, and perhaps have better link authority. What do you think: should you link to an archive like the [WaybackMachine](https://archive.org/web/) or to the direct source?

## Improving Client Communication

Quality communication with your client is the key to any successful project. Finding that perfect zone of not over-communicating or under-communicating can be challenging for many, especially those newer to client interactions. Last week SpeckyBoy published a post about [how to improve client communications](https://speckyboy.com/simple-ways-you-can-improve-your-communication-with-clients/) to avoid wasting your time and the client's. For example, being very specific about your services up-front can help avoid headaches down the line.


Posts Tagged with "accessibility"

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